Trust
Refund Policy
This policy covers every way money moves at Go Remote Viewing: self-serve subscriptions (Pro Viewer and Team Lab), Hire-a-Viewer project payments held in escrow, merchandise preorders, and voluntary support contributions. All card payments are processed by Stripe; Go Remote Viewing never sees or stores your full card number.
To request a refund, email support@goremoteviewing.com from the address on your account and include your username and the Stripe receipt or charge date. Approved refunds go back to the original payment method. We process approved refunds within 10 business days; your bank or card issuer controls how long the credit takes to appear after that.
Billing errors are always made right: duplicate charges, charges after a confirmed cancellation, and amounts charged in error are refunded in full.
Subscriptions
Pro Viewer, Team Lab, and other paid plans are billed monthly through Stripe and renew automatically until cancelled. You can cancel at any time — cancellation stops the next renewal, and paid features stay active until the end of the current billing period.
Monthly subscription payments are not refunded for partial periods or unused time, except for billing errors (above), a material platform outage that prevents use of the paid features, or where a refund is required by law.
To cancel, email support@goremoteviewing.com from your account address before the renewal date. Deleting your account does not by itself cancel a subscription or refund past charges, so contact support first if a renewal is coming up.
Hire-a-Viewer project payments
Project payments are held in escrow through Stripe Connect and are released to the viewer only under the project terms — on delivery and acceptance, or as the project agreement states.
If a project has not started, or the viewer does not deliver, the payment is refunded to the client in full. If a dispute is opened, release and refund both pause until an operator resolves the dispute, as described in the marketplace flow.
The GRV service fee disclosed at checkout is refunded whenever the underlying project payment is refunded in full.
Merchandise preorders
A preorder is a reservation, not a charge: your card is not charged when you reserve. If a preorder later converts to a paid order, you may cancel any time before shipment for a full refund.
If GRV cannot fulfil a paid preorder, the full amount is refunded automatically to the original payment method.
Support contributions and sponsorships
Support contributions and sponsorships are voluntary payments that fund the public platform. They are not charitable donations and are not purchases of goods or services, so they are generally non-refundable — except for duplicate or erroneous charges, which are always refunded in full.
Chargebacks
If something looks wrong on a charge, contact support@goremoteviewing.com first — most issues are resolved faster directly, and a card chargeback on a subscription may result in the account being closed while the dispute is reviewed.